| Q. |
Who is Commtouch? |
| A. |
Commtouch® Software Ltd. was founded in 1991, and is dedicated to protecting the integrity of the world's most widespread form of communication, e-mail. With over 16 years of expertise in the development of email software, Commtouch provides anti-spam and Zero-Hour™ virus outbreak protection for millions of users in over 100 countries. Commtouch Anti-Spam Enterprise Solution 5.0 is the industry's most reliable spam protection platform. It offers an unbeatable combination: near-perfect spam detection, no false positives, and exceptionally easy integration into any enterprise network.
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| Q. |
What are the differences between Advanced Spam Defense and Commtouch's Enterprise Gateway Software? |
| A. |
Sybari's Advanced Spam Defense is a re-branded version of the Commtouch Enterprise Anti-Spam Gateway Solution, with the only difference being the company logo.
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| Q. |
My ASD license is expiring after June 30, 2006. What should I do to extend or renew my license for the product? |
| A. |
You can buy a license for the product from Commtouch or a Commtouch reseller. Please complete the form at: http://www.commtouch.com/Site/Products/Enterprise/asd.asp or e-mail us directly at: asd@commtouch.com.
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| Q. |
Can I continue to use the product after the license I bought from Sybari/Microsoft expires? |
| A. |
Yes, You can extend or renew your license from Commtouch or a Commtouch reseller. Please complete the form at: http://www.commtouch.com/Site/Products/Enterprise/asd.asp or e-mail us directly at: asd@commtouch.com.
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| Q. |
I am a current Sybari / Microsoft Advanced Spam Defense (ASD) customer. How do I get support? |
| A. |
Microsoft PSS will continue to provide support to ASD customers for the length of their subscription. Customers that renew their subscription directly from Commtouch after June 30, 2006 will be supported by Commtouch.
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| Q. |
What is the latest version of Commtouch Anti-Spam Solution? |
| A. |
The latest version of Commtouch Anti-Spam Solution, now available, is v.5.0.2001. Commtouch is committed to excellence in spam detection, which is why new version releases of our anti-spam software with advanced detection rates occur approximately every six months.
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| Q. |
My Sybari / Microsoft Advanced Spam Defense (ASD) license is coming up for renewal. How do I renew the license? |
| A. |
You can email us at asd@commtouch.com or fill out the information form at: http://www.commtouch.com/Site/Products/Enterprise/asd.asp, and a Commtouch representative will contact you.
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| Q. |
Will my existing license key need to be changed if I move from Advanced Spam Defense to Commtouch's Enterprise Anti-Spam Gateway Solution? |
| A. |
No, you will be able to use your current license key with the Commtouch Enterprise Anti-Spam Gateway.
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| Q. |
Where do I get a copy of Commtouch's Enterprise Gateway Software? |
| A. |
The latest version of Commtouch Anti-Spam Software is available for download from our website. Go to http://www.commtouch.com/Site/support/index.asp, enter your existing license key and follow the directions.
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| Q. |
I am running Advanced Spam Defense, why do I need to upgrade to Commtouch Enterprise Gateway Software? |
| A. |
Upgrading to Commtouch Anti-Spam Software will provide you with the latest version of the product and best spam detection rate available. If you are happy with the current version of the product, there is no need to upgrade.
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| Q. |
My license expires after June 30, 2006, and I would like to continue to use the current version without upgrading to the latest Commtouch's version. Can I do it? |
| A. |
Yes. You can buy a renewal license and continue to use the product without doing an upgrade. You can email us at: asd@commtouch.com or fill out the information form at: http://www.commtouch.com/Site/Products/Enterprise/asd.asp, and a Commtouch representative will contact you.
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| Q. |
Can I add more seats to my current subscription? |
| A. |
Yes, you can buy additional seats directly from Commtouch. You can email us at: asd@commtouch.com or fill out the information form at: http://www.commtouch.com/Site/Products/Enterprise/asd.asp, and a Commtouch representative will contact you.
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| Q. |
Is there a cost associated with upgrading to Commtouch? |
| A. |
No, there is absolutely no additional cost associated with upgrading to the latest version of the Commtouch Enterprise Anti-Spam Gateway Software.
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| Q. |
How long does it take to upgrade to Commtouch? |
| A. |
Commtouch 5.0 is deployed in less than 30 minutes, by installing an on-premises Enterprise Gateway.
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| Q. |
What is the latest version number of Advanced Spam Defense? |
| A. |
The latest version number of ASD is 5.0.1001. One further software update, ASD v 5.0.2001, will be made available by Sybari on or before June 30, 2006 and is already available for the Commtouch Anti-Spam Gateway. It can be downloaded at: http://www.commtouch.com/Site/support/index.asp.
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| Q. |
I am running Advanced Spam Defense and I want to upgrade to Commtouch Enterprise Gateway Software - how do I install Commtouch? |
| A. |
You can safely install the latest Commtouch 5.0.2001 version on top of any ASD 4.X version for an easy upgrade. The installation guide is available at: http://knowledgebase.commtouch.com/article.asp?article=115027&p=3720. The process is extremely simple and quick. If you experience any difficulties, our highly professional and experienced Technical Support team will walk you through the installation, making your transition experience as seamless as possible.
If upgrading from ASD 3.5, please contact our support team at: antispamsupport@commtouch.com.
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